Refund Policy

Simple rule: if Golf OS didn’t deliver for you, we don’t want your money.

Organizer subscription ($99/year)

Full refund within 30 days of first purchase, no questions asked — email us or use Settings → Billing. Renewals: full refund if requested within 14 days of the renewal charge and the new term hasn’t been meaningfully used. After a refund, organizer tools pause immediately; your group’s history remains readable forever.

Event Pass ($19–29)

Full refund any time before your event starts. Once the event has begun scoring, the pass has done its job and is no longer refundable — except when a Golf OS outage materially disrupted your event, in which case we refund it in full.

Fan Play points and prizes

Fan Play is free, so there’s nothing to refund. Points have no cash value and can’t be converted to money. If a redeemed prize can’t be fulfilled, we restore your points in full.

How to request

Email support@golf.blac.media from your account address with your group name. Refunds go back to the original payment method within 5–10 business days. If a charge looks wrong, tell us before disputing it with your bank — we fix billing mistakes fast.